CONTACTLINE v3 - Gestão Centralizada

Manual - Utilização da WEB API

Request requisites:

 login

 assignServiceDesk

Request returns:

If successful returns TRUE and the suspended ticket.

<response>

<success>TRUE</success> <ticket>

<id>74</id> <numero_senha>1</numero_senha> <ticket_code>t10001</ticket_code> <servico_emissao>1</servico_emissao> <emissao>2012-05-10 18:34:59</emissao> <servico_destino>1</servico_destino> <status>Suspensa</status> <observacoes></observacoes> <nome_cliente></nome_cliente>

</ticket> </response>

Use Example:

/Contactline/api/endpoint.php?method=service.suspendTicket&id_ticket=74

4.20 service.foldTicket

Folds a specific ticket

Request method:

/Contactline/api/endpoint.php?method=service.foldTicket

Request parameters:

id_ticket (id_ticket)

Request requisites:

 login

 assignServiceDesk

Request returns:

If successful returns TRUE and the folded ticket. <response>

<success>TRUE</success> <ticket>

<id>74</id> <numero_senha>1</numero_senha> <ticket_code>t10001</ticket_code> <servico_emissao>1</servico_emissao> <emissao>2012-05-10 18:34:59</emissao> <servico_destino>1</servico_destino> <status>Desistencia</status> <observacoes></observacoes>

Escrito por: Miguel Teixeira

Gestão de Projecto: Luís Palma

Versão 1.0

Página:

18 / 23

Assunto: Contactline v 3.0 WEB API