CONTACTLINE v3 - Gestão Centralizada

18 de Abril de 2013

Manual - Utilização da WEB API

5 Schema

user.login

user.getAvailableServicesDesks

user.assignServiceDesk

serviceDesk.getAvailableServices

serviceDesk.suspend

user.closeServiceDesk

serviceDesk.resumeSuspend

Choice of services

user.logout

service.getLastcallTicket

service.getSuspendedTicket

service.getFoldedTicket

service.issueTicketNow

service.callTicketNow

service.callSuspendedTicket

service.callFoldedTicket

service.terminateTicket

Answering Ticket

service.foldTicket

service.getRedirectionList

service.recallTicket

service.redirectTicket

ticket.addNotes

Escrito por: Miguel Teixeira

Gestão de Projecto: Luís Palma

Versão 1.0

Página:

23 / 23

Assunto: Contactline v 3.0 WEB API