CONTACTLINE v3 - Gestão Centralizada

Manual - Utilização da WEB API

Request requisites:

 login

 assignServiceDesk

 Suspension

Request returns:

If successful returns TRUE. Returns FALSE if the service desk is not suspended. <response>

<success>TRUE</success> <message>Service Desk available</message>

</response>

Use Example:

/Contactline/api/endpoint.php?method=serviceDesk.resumeSuspension

4.10 service.getSuspendedTickets

Get the service list of suspended tickets.

Request method:

/Contactline/api/endpoint.php?method=service.getSuspendedTickets

Request parameters:

id_service (Service id)

Request requisites:

 login

 assignServiceDesk

Request returns:

If successful returns TRUE and the list of suspended tickets.

<response>

<success>TRUE</success> <tickets>

<count>2</count> 
<ticket> 
<id>55</id> <numero_senha>2</numero_senha> <data>data</data> <servico_emissao>2</servico_emissao> <emissao>2012-05-09 15:18:20</emissao> <servico_destino>2</servico_destino> <tempo_espera></tempo_espera> <status>Suspensa</status> <observacoes></observacoes> <nome_cliente></nome_cliente>

</ticket> <ticket>

<id>54</id> <numero_senha>1</numero_senha> <data>data</data> <servico_emissao>2</servico_emissao>

Escrito por: Miguel Teixeira

Gestão de Projecto: Luís Palma

Versão 1.0

Página:

11 / 23

Assunto: Contactline v 3.0 WEB API