CONTACTLINE v3 - Gestão Centralizada

Manual - Utilização da WEB API

4.7 serviceDesk.suspend

Suspend the activity of the service desk.

Request method:

/Contactline/api/endpoint.php?method=serviceDesk.suspend

Request requisites:

 login

 assignServiceDesk

Request returns:

If successful returns TRUE. <response>

<success>TRUE</success> <message>Service Desk suspended</message>

</response>

Use Example:

/Contactline/api/endpoint.php?method=serviceDesk.suspend

4.8 serviceDesk.suspendForInternalService

Suspend the activity of the service desk due to an internal service.

Request method:

/Contactline/api/endpoint.php?method=serviceDesk.suspendForInternalService

Request requisites:

 login

 assignServiceDesk

Request returns:

If successful returns TRUE.

<response>

<success>TRUE</success> 
<message>Service Desk suspended for internal service</message>

</response>

Use Example:

/Contactline/api/endpoint.php?method=serviceDesk.suspendForInternalService

4.9 serviceDesk.resumeSuspension

Resumes a suspended service desk.

Request method:

/Contactline/api/endpoint.php?method=serviceDesk.resumeSuspension

Escrito por: Miguel Teixeira

Gestão de Projecto: Luís Palma

Versão 1.0

Página:

10 / 23

Assunto: Contactline v 3.0 WEB API