CONTACTLINE v3 - Gestão Centralizada

Manual - Utilização da WEB API

<tempo_espera></tempo_espera> <status>Desistencia</status> <observacoes></observacoes> <nome_cliente></nome_cliente>

</ticket> </tickets>

</response>

Use Example:

/Contactline/api/endpoint.php?method=service.getFoldedTickets&id_service=3

4.12 service.issueTicketNow

Issues a ticket for the service and queues it.

Request method:

/Contactline/api/endpoint.php?method=service.issueTicketNow

Request parameters:

id_service (Service id) 
id_issuer_service (Issuer Service id) optional

Request requisites:

 login

 assignServiceDesk

Request returns:

If successful returns TRUE and the issued ticket. <response>

<success>TRUE</success> <ticket>

<id>55</id> <numero_senha>2</numero_senha> <data>2012-05-09</data> <servico_emissao>2</servico_emissao> <emissao>2012-05-09 15:18:20</emissao> <servico_destino>2</servico_destino> <tempo_espera>00:00:00</tempo_espera> <status>Emissao</status> <observacoes></observacoes> <nome_cliente></nome_cliente>

</ticket> </response>

Use Example:

/Contactline/api/endpoint.php?method=service.issueTicketNow&id_service=3&id_issuer_service=11347

4.13 service.callTicketNow

Calls the next ticket in the list. If the queue list is empty, issues a new ticket and call it. If id_ticket is specified, the related ticket will be called.

Request method:

/Contactline/api/endpoint.php?method=service.callTicketNow

Escrito por: Miguel Teixeira

Gestão de Projecto: Luís Palma

Versão 1.0

Página:

13 / 23

Assunto: Contactline v 3.0 WEB API