CONTACTLINE v3 - Gestão Centralizada

Manual - Utilização da WEB API

Request parameters:

id_service (Service id) id_ticket (Ticket id) optional

Request requisites:

 login

 assignServiceDesk

Request returns:

If successful returns TRUE and the called ticket. <response>

<success>TRUE</success> <ticket>

<id>54</id> <numero_senha>1</numero_senha> <ticket_code>t10018</ticket_code> <servico_emissao>2</servico_emissao> <emissao>2012-05-09 15:17:23</emissao> <servico_destino>2</servico_destino> <status>Chamada</status> <observacoes></observacoes> <nome_cliente></nome_cliente>

</ticket> </response>

Use Example:

/Contactline/api/endpoint.php?method=service.callTicketNow&id_service=3&id_ticket =54

4.14 service.getRedirectionList

Get the services list where the specified service can redirect to

Request method:

/Contactline/api/endpoint.php?method=service.getRedirectionList

Request parameters:

id_service (Service id)

Request requisites:

 login

 assignServiceDesk

Request returns:

If successfull returns TRUE and the services where the current one can redirect to. <response>

<success>TRUE</success>

<services>

<count>1</count>

<service> 
<id>1</id> 
<nome>Servico de Testes1</nome> <prioridade>1</prioridade>

Escrito por: Miguel Teixeira

Gestão de Projecto: Luís Palma

Versão 1.0

Página:

14 / 23

Assunto: Contactline v 3.0 WEB API