CONTACTLINE v3 - Gestão Centralizada

Manual - Utilização da WEB API

</service> </services>

</response>

Use Example:

/Contactline/api/endpoint.php?method=service.getRedirectionList&id_service=2

4.15 service.redirectTicket

Redirects a ticket to another service

Request method:

/Contactline/api/endpoint.php?method=service.redirectTicket

Request parameters:

id_service (Service id) id_target_service (Target service id) id_ticket (Ticket id)

Request requisites:

 login

 assignServiceDesk

Request returns:

If successful returns TRUE and the new ticket. <response>

<success>TRUE</success> <ticket>

<id>73</id> <numero_senha>1</numero_senha> <ticket_code>t10002</ticket_code> <data>2012-05-10</data> <servico_emissao>2</servico_emissao> <emissao>2012-05-10 15:30:46</emissao> <servico_destino>1</servico_destino> <tempo_espera>00:00:00</tempo_espera> <status>Emissao</status> <observacoes></observacoes> <nome_cliente></nome_cliente>

</ticket> </response>

Use Example:

/Contactline/api/endpoint.php?method=service.redirectTicket&id_service=2&id_target_service=3&id_ticket=78

4.16 ticket.addNotes

Adds notes to a specific ticket

Request method:

/Contactline/api/endpoint.php?method=ticket.addNotes

Escrito por: Miguel Teixeira

Gestão de Projecto: Luís Palma

Versão 1.0

Página:

15 / 23

Assunto: Contactline v 3.0 WEB API