CONTACTLINE v3 - Gestão Centralizada

Manual - Utilização da WEB API

Request parameters:

id_ticket (Ticket id) notes (Notes)

Request requisites:

 login

 assignServiceDesk

Request returns:

If successful returns TRUE and the ticket. <response>

<success>TRUE</success> <ticket>

<id>72</id> <numero_senha>3</numero_senha> <ticket_code>t20003</ticket_code> <servico_emissao>2</servico_emissao> <emissao>2012-05-10 11:12:07</emissao> <servico_destino>2</servico_destino> <status>Emissao</status> <observacoes>hello world!</observacoes> <nome_cliente></nome_cliente>

</ticket> </response>

Use Example:

/Contactline/api/endpoint.php?method=ticket.addNotes&id_ticket=48&notes=hello world!

4.17 service.getLastCalledTicket

Return the last ticket called

Request method:

/Contactline/api/endpoint.php?method=service.getLastCalledTicket

Request parameters:

id_service (Service id)

Request requisites:

 login

 assignServiceDesk

Request returns:

If successful returns TRUE and the last called ticket for the specific service. <response>

<success>TRUE</success> <ticket>

<id>71</id> <numero_senha>2</numero_senha> <ticket_code>t20002</ticket_code>

Escrito por: Miguel Teixeira

Gestão de Projecto: Luís Palma

Versão 1.0

Página:

16 / 23

Assunto: Contactline v 3.0 WEB API