CONTACTLINE v3 - Gestão Centralizada

Manual - Utilização da WEB API

4.5 serviceDesk.getAvailableServices

Lists the available services to the user at the selected service desk.

Request method:

/Contactline/api/endpoint.php?method=serviceDesk.getAvailableServices

Request requisites:

 login

 assignServiceDesk

Request returns:

If successful returns a list of available services, each containing the service id, service name, priority number, associated entity id, service, priority level, schedule id. 
<response>

<success>TRUE</success> <services>

<count>3</count> <service>

<id>1</id> 
<nome>Servico de Testes1</nome> <prioridade>1</prioridade> <servico_prioritario>0</servico_prioritario>

</service> <service>

<id>2</id> 
<nome>Servico de Testes2</nome> <prioridade>1</prioridade> <servico_prioritario>0</servico_prioritario>

</service> <service>

<id>3</id> 
<nome>Servico de testes 3</nome> <prioridade>1</prioridade> <servico_prioritario>0</servico_prioritario>

</service> </services>

</response>

Use Example:

/Contactline/api/endpoint.php?method=serviceDesk.getAvailableServices

4.6 service.getQueueLine

Lists the available services to the user at the selected service desk.

Request method:

/Contactline/api/endpoint.php?method=service.getQueueLine

Escrito por: Miguel Teixeira

Gestão de Projecto: Luís Palma

Versão 1.0

Página:

8 / 23

Assunto: Contactline v 3.0 WEB API