CONTACTLINE v3 - Gestão Centralizada

Manual - Utilização da WEB API

Index

Index . ................................................................................................................................................................. 3 
Information concerning the creation of the document . ...................................................................................... 4 
History . ............................................................................................................................................................... 4 
1

Introduction . ........................................................................................................................ 5

2

Responses . ......................................................................................................................... 5

3

Request headers . ................................................................................................................ 5

4

Methods . ............................................................................................................................. 5

4.1 USER.LOGIN . ...................................................................................... 5

4.2 USER.LOGOUT . ................................................................................... 6

4.3 USER.GETAVAILABLESERVICEDESKS . ..................................................... 6

4.4 USER.ASSIGNSERVICEDESK . ................................................................. 7

4.5 SERVICEDESK.GETAVAILABLESERVICES . ................................................ 8

4.6 SERVICE.GETQUEUELINE . ...................................................................... 8

4.7 SERVICEDESK.SUSPEND . .................................................................... 10

4.8 SERVICEDESK.SUSPENDFORINTERNALSERVICE . .................................... 10

4.9 SERVICEDESK.RESUMESUSPENSION . ................................................... 10

4.10 SERVICE.GETSUSPENDEDTICKETS . ..................................................... 11

4.11 SERVICE.GETFOLDEDTICKETS . ........................................................... 12

4.12 SERVICE.ISSUETICKETNOW . .............................................................. 13

4.13 SERVICE.CALLTICKETNOW . ................................................................ 13

4.14 SERVICE.GETREDIRECTIONLIST . ........................................................ 14

4.15 SERVICE.REDIRECTTICKET . ............................................................... 15

4.16 TICKET.ADDNOTES . .......................................................................... 15

4.17 SERVICE.GETLASTCALLEDTICKET . ...................................................... 16

4.18 SERVICE.RECALLTICKET . ................................................................... 17

4.19 SERVICE.SUSPENDTICKET . ................................................................ 17

4.20 SERVICE.FOLDTICKET . ...................................................................... 18

4.21 SERVICE.TERMINATETICKET . ............................................................. 19

5

Schema . ............................................................................................................................ 23

4.22 SERVICE.CALLSUSPENDEDTICKET . ..................................................... 19

4.23 SERVICE.CALLFOLDEDTICKET . ........................................................... 20

4.24 USER.CLOSESERVICEDESK . ............................................................... 21

4.25 TICKET.GETTICKET . .......................................................................... 21

Escrito por: Miguel Teixeira

Gestão de Projecto: Luís Palma

Versão 1.0

Página:

3 / 23

Assunto: Contactline v 3.0 WEB API